Privacy policy

At Dewcious, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.dewcious.com or purchase our products and services. By using our Website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you interact with our Website or place an order, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment gateways)
1.2 Non-Personal Information

We also collect non-personal data, including:

  • Device type and browser information
  • IP address and location data
  • Website usage statistics through cookies and analytics tools

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders (including payment processing, shipping, and returns)
  • To improve customer experience by personalizing content and recommendations
  • To send transactional and promotional emails (order updates, offers, newsletters,etc.)
  • To analyze Website traffic and enhance our services
  • To prevent fraudulent transactions and ensure security
  • To comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Trusted third-party service providers, such as payment processors, logistics partners, and customer support services, to fulfill your orders and provide seamless service.
  • Legal authorities if required by law, regulatory obligations, or to protect our rights, property, or safety.

4. Payment Security & Data Protection

  • We use secure payment gateways and encryption technology to safeguard your financial transactions.
  • We do not store your complete payment details on our servers. Transactions are securely processed through third-party payment processors.

5. Cookies & Tracking Technologies

  • Our Website uses cookies to enhance user experience, analyze site traffic, and improve services.
  • You can disable cookies through your browser settings, but this may affect some website functionalities.
  • We may use Google Analytics and similar tools to track visitor behavior and optimize performance.

6. Data Retention & Security

  • Your personal information is retained for as long as necessary to fulfill the purposes outlined in this policy.
  • We implement strict security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data.

7. Your Rights & Choices

You have the right to:

  • Access, modify, or update your personal data through your account settings.
  • Request deletion of your data, subject to legal and operational requirements.
  • Opt-out of marketing emails by clicking the unsubscribe link in any promotional email.

8. Third-Party Links & External Services

  • Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.
  • We encourage you to review their privacy policies before providing any personal data.

9. Children’s Privacy

  • Our Website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

10. Updates to This Privacy Policy

  • We may update this policy from time to time. Any changes will be posted on this page with an update.
  • Continued use of our Website implies acceptance of the revised policy.

11. Contact Us

For any privacy-related concerns or requests, you can contact us at:

Customer support email: support@dewcious.com

Customer support number: +91 8882111872

Thank you for trusting Dewcious with your skincare journey. Your privacy and security are our top priorities.